GC 8890 doesnt want to run sequence. Prompt system fault (error code 1000600a)

Question

Hi Agilent Community, 
 Good day! We have just completed our installation for GC/MSD on last Friday 18 September 2020. Today, 22 Sep 2020, is our first GC run on our own, and we have made a sequence to run. However, the GC prompted "System Fault - Please Reboot" and causing all instrument to be OFFLINE. I have checked all the LAN connections and are all doing well. After we have rebooted twice, the same prompt appears on the GC interface when we want to run our sequence. However, surprisingly if we run single, there are no problem. Attached are the screenshots. We look forward to your guidance. Thank you.

Best Regards, 
Shindy GC Type no. 8890. MSD Type no. G7077B.

garyshindy · Accepted Answer

Hi James, Thank you for your reply. Will request the local support for help. Thanks, Shindy

paulsalverda · Answer

What firmware revision is installed? This specific error, 1000600a, is mentioned as being resolved after a firmware update to the latest version. The current version as of 14Mar2023 for the 8890A is Firmware version 2.6. The Firmware Update Tool and Files are available: GC Firmware Update . Contact your local Agilent support number for details.

GC 8890 doesnt want to run sequence. Prompt system fault (error code 1000600a)

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