MSD Chemstation won't open - message "in use by another session"

Hi tdnola,

This is a smart card that thinks its already being controlled by a Chemstation. The most common and quickest fix is to restart(power cycle) the MSD which will clear the lock. I usually like to restart the system rather than just one module. Its worth noting that the version of Chemstation you are using is not a supported solution on the Windows 10 platform.

Regards

James

Does it make sense to buy a new Smart card if we are unable to clear the lock?

thanks for the picture.

Interpretation of your powershell image:
   Lines 1&2 show the house NiC (because DHCP is active there).
   The chemical LAN card definitely has only a subordinate function: for a dual LAN card use this is not OK!

   Interface metric definition: the lower the value, the higher the LAN card priority. Unfortunately the Chemical LAN card must be set to priority 1    (= on a very low interface metric value).

IDEA - disable DOMAN card:
   * probably the following will not help, but it is a test that can save the complex SW installation.

   * in the overview of all LAN cards, right click on domain card & select DISABLE.
   * in your case you have to disable "Ethernet" (not "Ethernet 2")

* recommendation: if possible rename the LAN cards, then future identification is much easier.
      "Ethernet 2" => chemical
      "Ethernet" => Domain or House

Here are the results of the Powershell command.  In the meantime I need to locate the software.  Thanks!

Unfortunately disabling Domain card did not help.  On the hunt for the software right now.

Super team work &

thanks for the feedback (which unfortunately happens too rarely) so that we can all learn from it.

Please still consider:
if the 2nd NiC is activated again, please contact IT here. The interface metrics still need to be adjusted/reduced for the chemical NiC.

regards, M.

One more tip - PC imaging (idea Paragon HDM):
* if a Lab PC has been set up after many hours of hard & expensive work, it should ALWAYS be backed up with a Windows image (a kind of backup).
* For many years we have been using Paragon Hard Disk Manager on our customers' Agilent-/HP PCs (Win 7 -10)

* If you are unsure about the purchase, you can download a 30d trial version from the manufacturer
* Example: HDD crash, after HDD exchange & approx. 30min SW waiting time => then the PC is fully operational again with ALL SW settings

a good question! ;-)

if you now repeat the powershell command you will see that probably both NICs will now have a value of 25.

I prefer to manually set the chemical NiCs to a value of (4-)5, because many IT guys do this with their house NiCs.

NOTE: unfortunately these manual values can get lost:

1. after a LAN card driver update, or
2. after Win10 troubleshooting function: reset LAN card

a good question! ;-)

if you now repeat the powershell command you will see that probably both NICs will now have a value of 25.

I prefer to manually set the chemical NiCs to a value of (4-)5, because many IT guys do this with their house NiCs.

NOTE: unfortunately these manual values can get lost:

1. after a LAN card driver update, or
2. after Win10 troubleshooting function: reset LAN card