850-DS Dissolution Sampling Station - Not Printing

We have a 850-DS dissolution sampling station in our lab and it is not printing and the green light is flashing.

I checked and there is paper. I tried to go to diagnostics and print test and it is not working. Anyone knows what can it be?

Also, do you know if I restart the system, the last run report will be saved?

 Thank you so much in advance.

 Best regards,

 Suzany

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