Somewhat recently, we have been experiencing issues with our ECM server disconnecting from instruments while they are running sequences/worklists. This issue constantly occurs around the same time (during the evening) causing the instruments to halt their runs and give an error message with something along the lines of "Could not send data file X to ECM server. Will attempt again when the instrument is restarted."
We have around 90 instruments (mix of GC, LC, GCMS, LCMS, etc...) connected to a single ECM server, which from what I understand is a lot for one server. We have "band-aided" the problem by inserting a keyword to start the instrument after the time it constantly is disconnecting. Most the instrumentation being affected are GCMS which are running version 10 of MassHunter Acquisition.
I am wondering if anyone else in a larger scale production lab has encountered these connection issues (which would then be an ECM/Agilent issue) or am I experiencing something wrong on my end of the server?
Any help or insight into this recurring issue would be appreciated!