What causes the Chemstation to freeze or hang up (Instrument session)?
What causes the Chemstation to freeze or hang up (Instrument session)?
If this issue is frequent and observed many time on same PC. I can provide you some troubleshooting steps and this may help you.
1)Open Internet Explorer on the computer and select the Tools>Internet Options menu item. Click the Advanced tab and uncheck the following items:
• “Check for publisher’s certificate revocation”
• “Check for server certificate revocation”
2) a. If running a 32 bit operating system then open the attached "RootCertificateDisable.zip" file on the system and run the
"DisableCertificate.reg" file to disable root certificate checks for the operating system.
b. If running a 64 bit operating system then open the attached "RootCertificateDisable.zip" file on the system and run the
"DisableCertificate64.reg" file to disable root certificate checks for the 64 bit operating system.
3) Go to Start > Control Panel > System. Select advanced system settings. On the Advanced Tab press the Settings... button in the Performance section. Under Visual Effects select "Adjust for best performance". Press the OK button.
4) Go to Start > Control Panel > Administrative Tools. Select Services. Right click on the Desktop Window Manager Session Manager. In the context menu select Properties. Stop the service. Set the startup type to Disabled. This disables the Aero-Glass look.
5) If any antivirus software is installed on the system then please apply the antivirus scanning exclusion’s for the below folders and files:
C:\Chem32
C:\Program Files\Agilent Technologies
C:\ProgramData\Agilent
C:\Users
C:\temp
C:\Users\userprofile\AppData\Local\Agilent*
C:\Programfiles(x86)\Agilent
C:\Programfiles(x86)\Agilent Technologies
6) Clear the WPF font cache:
a. Start > Control Panel > Administrative Tools > Services (or type services.msc from the Run command box).
b. Stop the Windows Presentation Foundation Font Cache 3.0.0.0 service if it started
c. Delete the cache file: FontCache3.0.0.0.dat
• Vista/Win7: C:\Windows\ServiceProfiles\LocalService\AppData\Local
d. Restart the machine.
7) Turn off Windows File indexing
Hard disk Properties: (right- click Start > Explore, right- click on Local Disk(C:) > Properties). In the General tab, disable Allow Indexing Service to index this disk for fast file searching . Apply the changes by selecting OK.
8) Windows firewall and Automatic Updates must be turned OFF.
9) Apply all the computer settings as mentioned in the attached guide (How to configure Windows 7 for use with Agilent ChemStation Rev. C.01.04 or higher). Reboot the system after applying all the settings.
Step 6 and 7 may help you.
If this issue is frequent and observed many time on same PC. I can provide you some troubleshooting steps and this may help you.
1)Open Internet Explorer on the computer and select the Tools>Internet Options menu item. Click the Advanced tab and uncheck the following items:
• “Check for publisher’s certificate revocation”
• “Check for server certificate revocation”
2) a. If running a 32 bit operating system then open the attached "RootCertificateDisable.zip" file on the system and run the
"DisableCertificate.reg" file to disable root certificate checks for the operating system.
b. If running a 64 bit operating system then open the attached "RootCertificateDisable.zip" file on the system and run the
"DisableCertificate64.reg" file to disable root certificate checks for the 64 bit operating system.
3) Go to Start > Control Panel > System. Select advanced system settings. On the Advanced Tab press the Settings... button in the Performance section. Under Visual Effects select "Adjust for best performance". Press the OK button.
4) Go to Start > Control Panel > Administrative Tools. Select Services. Right click on the Desktop Window Manager Session Manager. In the context menu select Properties. Stop the service. Set the startup type to Disabled. This disables the Aero-Glass look.
5) If any antivirus software is installed on the system then please apply the antivirus scanning exclusion’s for the below folders and files:
C:\Chem32
C:\Program Files\Agilent Technologies
C:\ProgramData\Agilent
C:\Users
C:\temp
C:\Users\userprofile\AppData\Local\Agilent*
C:\Programfiles(x86)\Agilent
C:\Programfiles(x86)\Agilent Technologies
6) Clear the WPF font cache:
a. Start > Control Panel > Administrative Tools > Services (or type services.msc from the Run command box).
b. Stop the Windows Presentation Foundation Font Cache 3.0.0.0 service if it started
c. Delete the cache file: FontCache3.0.0.0.dat
• Vista/Win7: C:\Windows\ServiceProfiles\LocalService\AppData\Local
d. Restart the machine.
7) Turn off Windows File indexing
Hard disk Properties: (right- click Start > Explore, right- click on Local Disk(C:) > Properties). In the General tab, disable Allow Indexing Service to index this disk for fast file searching . Apply the changes by selecting OK.
8) Windows firewall and Automatic Updates must be turned OFF.
9) Apply all the computer settings as mentioned in the attached guide (How to configure Windows 7 for use with Agilent ChemStation Rev. C.01.04 or higher). Reboot the system after applying all the settings.
Step 6 and 7 may help you.
