MxPro-Mx3000p instrumental error

Dear All

I am using Mx3000p qPCR, It gives the following error

"The thermal blocks or sample cover not reaching the set temperature", How I could solve it this error, thanks in advance.

Teme

Parents
  • Unfortunately, this error indicates that there is a problem with the instrument's thermal block and the only way to resolve it will be to have the instrument sent to Agilent's Field Repair Center for a hardware repair.

    To receive instructions on how to go about this, you should contact remote support for qPCR instruments at qpcr@Agilent.com. For the most prompt assistance possible, you should include your name, your phone number, the name of the organization for which you work and the instrument's serial number.

Reply
  • Unfortunately, this error indicates that there is a problem with the instrument's thermal block and the only way to resolve it will be to have the instrument sent to Agilent's Field Repair Center for a hardware repair.

    To receive instructions on how to go about this, you should contact remote support for qPCR instruments at qpcr@Agilent.com. For the most prompt assistance possible, you should include your name, your phone number, the name of the organization for which you work and the instrument's serial number.

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