I have a 2100 bioanalyzer with model no G2939A and Software B.02.08.S1648.
Error code 1202h displayed and help message says "MOP board ID changed, call service", when the software is opened. This message goes off when help button is clicked and system sows online and connected. But the upon actual run, it terminates saying, "instrument error occurred on port 1, call service(1500h). But system shows well connected and online with COM port 1. The diagnostic test runs fine too.
I am also attaching screen shots for the same. Kindly suggest.