This is the error message we receive. We have tried building all new spreadsheets, using templates that work previously and power cycled the ICP and computer both.
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This is the error message we receive. We have tried building all new spreadsheets, using templates that work previously and power cycled the ICP and computer both.
If the autosampler probe is moved manually in any way (whether by bumping into a hand or sample tube for example), it will possibly cause this issue. It is very important to power cycle in the correct order:
1. Exit the ICP Expert software
2. Turn off the autosampler power
3. Turn off the instrument power and leave for 5 min
4. Turn instrument power back on
5. Turn autosampler back on and wait until initialization has been completed
6. Re-open the ICP Expert software
If this doesn't help, please call the Agilent customer service line and someone can assist you.
If the autosampler probe is moved manually in any way (whether by bumping into a hand or sample tube for example), it will possibly cause this issue. It is very important to power cycle in the correct order:
1. Exit the ICP Expert software
2. Turn off the autosampler power
3. Turn off the instrument power and leave for 5 min
4. Turn instrument power back on
5. Turn autosampler back on and wait until initialization has been completed
6. Re-open the ICP Expert software
If this doesn't help, please call the Agilent customer service line and someone can assist you.