MassHunter malfunction

Hi Community, I encountered a problam via connecting to our ICP-MS instrument (type 7900). When I opened the MassHunter Software and clicked on Instrument Control, the software simply stops and a report file is generated, which says that some root file is missing from the xml. I completely reinstalled the shoftware but the problem persists. Any idea? Thanks

Parents
  • What version of MassHunter do you have?  What version of Windows are you using?  If Windows 7 the start icon will be the windows logo in a bubble, if Windows 10 it will just be the Windows logo in the bottom left of the desktop.  If Windows 10, type "winver" in the search bar and run the app.  Some of the older versions of MassHunter are not compatible with the newer versions of Windows 10.  If the PC is updated to Windows 11, we do not yet have a version compatible.  You will need to roll back to Win10.  The software disc/USB will have the version number.

    Can you send a screen capture of the error showing the name of the missing file?

  • Dear Tom,

    thank you for your reply. The Windows has not been updated since setting up the instrument, which might not be ideal in general, but it is the same as on the day of installation: Windows 10 V. 1903. 

    The ICP software we are using is MassHunter Workstation 4.6 G7201C Rev. C.01.06, which worked previously without error. I also attach the error message shown after trying to access the instruement control as well as the error report. Thank you!

    
    *** Exception Information ***
    Exception Location - App: IcpInstControl.exe, FileVersion: 14.1.182.0
    .....................Module: System.RuntimeMethodHandle
    
    Exception 1: System.Reflection.TargetInvocationException
    Message:  Exception has been thrown by the target of an invocation.
    Source:   mscorlib
    Site:     System.Object InvokeMethod(System.Object, System.Object[], System.Signature, Boolean)
       *** Stack Trace ***
       at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
       at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
       at System.Delegate.DynamicInvokeImpl(Object[] args)
       at Agilent.MassSpectrometry.Icpms.Acquisition.AcqPresentationState.FireEventImpl(Delegate[] list, Object sender, EventArgs e)
       at Agilent.MassSpectrometry.Icpms.Acquisition.AcqPresentationState.OnEvent(Object key, Object sender, EventArgs e)
       at Agilent.MassSpectrometry.Icpms.Acquisition.AcqPresentationState.InformAcqTaskModeChanged(AcqTaskMode newTask)
       at Agilent.MassSpectrometry.Icpms.Acquisition.WelcomeScreenDialog.OnBtnInstCtrlClick(Object sender, EventArgs e)
       at System.Windows.Forms.Control.OnClick(EventArgs e)
       at System.Windows.Forms.Button.OnClick(EventArgs e)
       at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)
       at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
       at System.Windows.Forms.Control.WndProc(Message& m)
       at System.Windows.Forms.ButtonBase.WndProc(Message& m)
       at System.Windows.Forms.Button.WndProc(Message& m)
       at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
    
    Exception 2: System.Xml.XmlException
    Message:  Root element is missing.
    Source:   System.Xml
    Site:     Void Throw(System.Exception)
       *** Stack Trace ***
       at System.Xml.XmlTextReaderImpl.Throw(Exception e)
       at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
       at System.Runtime.Serialization.Formatters.Soap.SoapParser.ParseXml()
       at System.Runtime.Serialization.Formatters.Soap.SoapParser.Run()
       at System.Runtime.Serialization.Formatters.Soap.ObjectReader.Deserialize(HeaderHandler handler, ISerParser serParser)
       at System.Runtime.Serialization.Formatters.Soap.SoapFormatter.Deserialize(Stream serializationStream, HeaderHandler handler)
       at Infragistics.Win.UltraWinDock.UltraDockManager.Load(Stream stream, Boolean xml)
       at Infragistics.Win.UltraWinDock.UltraDockManager.LoadFromXML(String filename)
       at Agilent.MassSpectrometry.Icpms.Acquisition.AcqMainForm.LoadDockState(AcqTaskMode taskMode)
       at Agilent.MassSpectrometry.Icpms.Acquisition.AcqMainForm.LayoutPanesInTaskModeChange(AcqTaskMode newTaskMode, AcqTaskMode oldTaskMode)
       at Agilent.MassSpectrometry.Icpms.Acquisition.AcqMainForm.OnAcqTaskModeChanged(Object sender, AcqTaskModeChangedEventArgs e)
    
    *** Operating System Information ***
    Microsoft Windows NT 6.2.9200.0
    
    *** Loaded Modules ***
    Module 1: IcpInstControl.exe
      File version: 14.1.182.0
      Assembly version: 1.1.0.0
      File date: 2019-11-11 09:04:20 AM
      Base address: 0x0000023465B60000
      Module memory size: 122880 bytes
    
    Module 2: ntdll.dll
      File version: 6.2.18362.1
      File date: 2019-03-19 05:44:35 AM
      Base address: 0x00007FFC58900000
      Module memory size: 2031616 bytes
    
    Module 3: MSCOREE.DLL
      File version: 6.2.18362.1
      File date: 2019-03-19 05:46:09 AM
      Base address: 0x00007FFC48F90000
      Module memory size: 409600 bytes
    
    Module 4: KERNEL32.dll
      File version: 6.2.18362.1
      File date: 2019-03-19 05:44:00 AM
      Base address: 0x00007FFC56BC0000
      Module memory size: 729088 bytes
    
    Module 5: KERNELBASE.dll
      File version: 6.2.18362.1
      File date: 2019-03-19 05:44:36 AM
      Base address: 0x00007FFC56600000
      Module memory size: 2760704 bytes
    
    Module 6: ADVAPI32.dll
      File version: 6.2.18362.1
      File date: 2019-03-19 05:43:54 AM
      Base address: 0x00007FFC57DC0000
      Module memory size: 667648 bytes
    
    Module 7: msvcrt.dll
      File version: 7.0.18362.1
      File date: 2019-03-19 05:44:35 AM
      Base address: 0x00007FFC57CA0000
      Module memory size: 647168 bytes
    
    Module 8: sechost.dll
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      File date: 2019-03-19 05:44:36 AM
      Base address: 0x00007FFC57220000
      Module memory size: 618496 bytes
    
    Module 9: RPCRT4.dll
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      File date: 2019-03-19 05:44:36 AM
      Base address: 0x00007FFC58720000
      Module memory size: 1179648 bytes
    
    Module 10: mscoreei.dll
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      File date: 2019-03-19 05:46:43 AM
      Base address: 0x00007FFC48EE0000
      Module memory size: 692224 bytes
    
    Module 11: SHLWAPI.dll
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      File date: 2019-03-19 05:45:05 AM
      Base address: 0x00007FFC57130000
      Module memory size: 335872 bytes
    
    Module 12: combase.dll
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      File date: 2019-03-19 05:44:33 AM
      Base address: 0x00007FFC58160000
      Module memory size: 3366912 bytes
    
    Module 13: ucrtbase.dll
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      File date: 2019-03-19 05:44:33 AM
      Base address: 0x00007FFC563D0000
      Module memory size: 1024000 bytes
    
    Module 14: bcryptPrimitives.dll
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      File date: 2019-03-19 05:44:36 AM
      Base address: 0x00007FFC568B0000
      Module memory size: 528384 bytes
    
    Module 15: GDI32.dll
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      File date: 2019-03-19 05:44:06 AM
      Base address: 0x00007FFC57100000
      Module memory size: 155648 bytes
    
    Module 16: win32u.dll
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      File date: 2019-03-19 05:44:15 AM
      Base address: 0x00007FFC56200000
      Module memory size: 135168 bytes
    
    Module 17: gdi32full.dll
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      File date: 2019-03-19 05:44:48 AM
      Base address: 0x00007FFC56230000
      Module memory size: 1654784 bytes
    
    Module 18: msvcp_win.dll
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      File date: 2019-03-19 05:44:33 AM
      Base address: 0x00007FFC56160000
      Module memory size: 647168 bytes
    
    Module 19: USER32.dll
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      File date: 2019-03-19 05:44:15 AM
      Base address: 0x00007FFC572C0000
      Module memory size: 1650688 bytes
    
    Module 20: IMM32.DLL
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      File date: 2019-03-19 05:44:38 AM
      Base address: 0x00007FFC58620000
      Module memory size: 188416 bytes
    
    Module 21: kernel.appcore.dll
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      File date: 2019-03-19 05:44:15 AM
      Base address: 0x00007FFC55870000
      Module memory size: 69632 bytes
    
    Module 22: VERSION.dll
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      File date: 2019-03-19 05:45:05 AM
      Base address: 0x00007FFC4C770000
      Module memory size: 40960 bytes
    
    Module 23: clr.dll
      File version: 4.8.3752.0
      File date: 2019-03-19 05:46:46 AM
      Base address: 0x00007FFC47EF0000
      Module memory size: 11296768 bytes
    
    Module 24: VCRUNTIME140_CLR0400.dll
      File version: 14.10.25028.0
      File date: 2019-03-19 05:46:51 AM
      Base address: 0x00007FFC47EA0000
      Module memory size: 90112 bytes
    
    Module 25: ucrtbase_clr0400.dll
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      File date: 2019-03-19 05:46:46 AM
      Base address: 0x00007FFC47C80000
      Module memory size: 774144 bytes
    
    Module 26: psapi.dll
      File version: 6.2.18362.1
      File date: 2019-03-19 05:44:28 AM
      Base address: 0x00007FFC57210000
      Module memory size: 32768 bytes
    
    Module 27: mscorlib.ni.dll
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      File date: 2019-03-19 05:46:43 AM
      Base address: 0x00007FFC464E0000
      Module memory size: 23097344 bytes
    
    Module 28: ole32.dll
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      File date: 2019-03-19 05:44:30 AM
      Base address: 0x00007FFC57B40000
      Module memory size: 1400832 bytes
    
    Module 29: uxtheme.dll
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      File date: 2019-03-19 05:44:33 AM
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    Module 30: clrjit.dll
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      File date: 2019-03-19 05:46:51 AM
      Base address: 0x00007FFC46390000
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    Module 31: System.ni.dll
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      File date: 2019-03-19 05:46:45 AM
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    Module 32: System.Drawing.ni.dll
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    Module 33: System.Windows.Forms.ni.dll
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      File date: 2019-03-19 07:14:21 AM
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    Module 34: System.Core.ni.dll
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      File date: 2019-03-19 05:46:46 AM
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    Module 35: System.Configuration.ni.dll
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      File date: 2019-03-19 07:14:15 AM
      Base address: 0x00007FFC3FB10000
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    Module 36: IcpMassHunterShare.dll
      File version: 0.0.0.0
      File date: 2019-08-14 15:39:14 PM
      Base address: 0x00007FFC520F0000
      Module memory size: 40960 bytes
    
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      Base address: 0x00007FFC49B10000
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    Module 38: System.Xml.ni.dll
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    Module 39: shell32.dll
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    Module 40: cfgmgr32.dll
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      File date: 2019-03-19 05:44:35 AM
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    Module 41: shcore.dll
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      File date: 2019-03-19 05:44:21 AM
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    Module 42: windows.storage.dll
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    Module 44: powrprof.dll
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      File date: 2019-03-19 05:44:35 AM
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    Module 45: UMPDC.dll
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      File date: 2019-03-19 05:43:49 AM
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    Module 46: cryptsp.dll
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      File date: 2019-03-19 05:44:30 AM
      Base address: 0x00007FFC53FC0000
      Module memory size: 184320 bytes
    
    Module 98: clbcatq.dll
      File version: 2001.12.10941.16384
      File date: 2019-03-19 05:44:30 AM
      Base address: 0x00007FFC56A90000
      Module memory size: 663552 bytes
    
    Module 99: dataexchange.dll
      File version: 6.2.18362.1
      File date: 2019-03-19 05:44:03 AM
      Base address: 0x00007FFC32490000
      Module memory size: 237568 bytes
    
    Module 100: d3d11.dll
      File version: 6.2.18362.1
      File date: 2019-03-19 05:44:11 AM
      Base address: 0x00007FFC52EE0000
      Module memory size: 2469888 bytes
    
    Module 101: dcomp.dll
      File version: 6.2.18362.1
      File date: 2019-03-19 05:44:30 AM
      Base address: 0x00007FFC531A0000
      Module memory size: 1949696 bytes
    
    Module 102: dxgi.dll
      File version: 6.2.18362.1
      File date: 2019-03-19 05:44:11 AM
      Base address: 0x00007FFC54520000
      Module memory size: 958464 bytes
    
    Module 103: dxcore.dll
      File version: 6.2.18362.1
      File date: 2019-03-19 05:44:06 AM
      Base address: 0x00007FFC54500000
      Module memory size: 131072 bytes
    
    Module 104: twinapi.appcore.dll
      File version: 6.2.18362.1
      File date: 2019-03-19 05:44:04 AM
      Base address: 0x00007FFC53C70000
      Module memory size: 2465792 bytes
    
    Module 105: RMCLIENT.dll
      File version: 6.2.18362.1
      File date: 2019-03-19 05:44:15 AM
      Base address: 0x00007FFC540A0000
      Module memory size: 167936 bytes
    
    Module 106: System.Runtime.Serialization.Formatters.Soap.ni.dll
      File version: 4.8.3752.0
      File date: 2023-05-15 21:27:55 PM
      Base address: 0x00007FFC39C00000
      Module memory size: 360448 bytes
    
    Module 107: edputil.dll
      File version: 6.2.18362.1
      File date: 2019-03-19 05:44:47 AM
      Base address: 0x00007FFC31F50000
      Module memory size: 143360 bytes
    
    Module 108: Windows.StateRepositoryPS.dll
      File version: 6.2.18362.1
      File date: 2019-03-19 05:44:15 AM
      Base address: 0x00007FFC3D1C0000
      Module memory size: 1265664 bytes
    
    Module 109: CLDAPI.dll
      File version: 6.2.18362.1
      File date: 2019-03-19 05:44:28 AM
      Base address: 0x00007FFC32470000
      Module memory size: 131072 bytes
    
    Module 110: FLTLIB.DLL
      File version: 6.2.18362.1
      File date: 2019-03-19 05:44:36 AM
      Base address: 0x00007FFC3E700000
      Module memory size: 40960 bytes
    
    Module 111: appresolver.dll
      File version: 6.2.18362.1
      File date: 2019-03-19 05:44:21 AM
      Base address: 0x00007FFC32FB0000
      Module memory size: 569344 bytes
    
    Module 112: Bcp47Langs.dll
      File version: 6.2.18362.1
      File date: 2019-03-19 05:44:15 AM
      Base address: 0x00007FFC3CF30000
      Module memory size: 380928 bytes
    
    Module 113: SLC.dll
      File version: 6.2.18362.1
      File date: 2019-03-19 05:44:32 AM
      Base address: 0x00007FFC54730000
      Module memory size: 159744 bytes
    
    Module 114: USERENV.dll
      File version: 6.2.18362.1
      File date: 2019-03-19 05:44:35 AM
      Base address: 0x00007FFC556C0000
      Module memory size: 151552 bytes
    
    Module 115: sppc.dll
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      File date: 2019-03-19 05:44:32 AM
      Base address: 0x00007FFC54700000
      Module memory size: 155648 bytes
    
    Module 116: OneCoreCommonProxyStub.dll
      File version: 6.2.18362.1
      File date: 2019-03-19 05:43:45 AM
      Base address: 0x00007FFC37350000
      Module memory size: 495616 bytes
    
    Module 117: OneCoreUAPCommonProxyStub.dll
      File version: 6.2.18362.1
      File date: 2019-03-19 05:44:04 AM
      Base address: 0x00007FFC50800000
      Module memory size: 7770112 bytes
    
    
    *** Threads ***
    Thread 1: Id: 14900
      Thread state:Running
      Base priority: 8, Current Priority: 9, Priority boost enabled: True
      Total processor time: 00:00:08.1406250, User processor time: 00:00:06.8593750, Priviledged processor time: 00:00:01.2812500
      Start address: 0x0
    Thread 2: Id: 13924
      Thread state:Wait, Wait reason: EventPairLow
      Base priority: 8, Current Priority: 8, Priority boost enabled: True
      Total processor time: 00:00:00, User processor time: 00:00:00, Priviledged processor time: 00:00:00
      Start address: 0x140721794764368
    Thread 3: Id: 12512
      Thread state:Wait, Wait reason: EventPairLow
      Base priority: 8, Current Priority: 8, Priority boost enabled: True
      Total processor time: 00:00:00, User processor time: 00:00:00, Priviledged processor time: 00:00:00
      Start address: 0x140721794764368
    Thread 4: Id: 15080
      Thread state:Wait, Wait reason: EventPairLow
      Base priority: 8, Current Priority: 8, Priority boost enabled: True
      Total processor time: 00:00:00, User processor time: 00:00:00, Priviledged processor time: 00:00:00
      Start address: 0x140721794764368
    Thread 5: Id: 13572
      Thread state:Wait, Wait reason: UserRequest
      Base priority: 8, Current Priority: 8, Priority boost enabled: True
      Total processor time: 00:00:00, User processor time: 00:00:00, Priviledged processor time: 00:00:00
      Start address: 0x140721794764368
    Thread 6: Id: 15192
      Thread state:Wait, Wait reason: UserRequest
      Base priority: 10, Current Priority: 11, Priority boost enabled: True
      Total processor time: 00:00:00.0468750, User processor time: 00:00:00.0468750, Priviledged processor time: 00:00:00
      Start address: 0x140721794764368
    Thread 7: Id: 15108
      Thread state:Wait, Wait reason: UserRequest
      Base priority: 8, Current Priority: 8, Priority boost enabled: True
      Total processor time: 00:00:00, User processor time: 00:00:00, Priviledged processor time: 00:00:00
      Start address: 0x140721794764368
    Thread 8: Id: 14500
      Thread state:Wait, Wait reason: EventPairLow
      Base priority: 8, Current Priority: 8, Priority boost enabled: True
      Total processor time: 00:00:00, User processor time: 00:00:00, Priviledged processor time: 00:00:00
      Start address: 0x140721794764368
    Thread 9: Id: 14824
      Thread state:Wait, Wait reason: EventPairLow
      Base priority: 8, Current Priority: 8, Priority boost enabled: True
      Total processor time: 00:00:00, User processor time: 00:00:00, Priviledged processor time: 00:00:00
      Start address: 0x140721794764368
    Thread 10: Id: 13696
      Thread state:Wait, Wait reason: UserRequest
      Base priority: 8, Current Priority: 8, Priority boost enabled: True
      Total processor time: 00:00:00.0156250, User processor time: 00:00:00.0156250, Priviledged processor time: 00:00:00
      Start address: 0x140721794764368
    Thread 11: Id: 14656
      Thread state:Wait, Wait reason: UserRequest
      Base priority: 8, Current Priority: 8, Priority boost enabled: True
      Total processor time: 00:00:00, User processor time: 00:00:00, Priviledged processor time: 00:00:00
      Start address: 0x140721794764368
    Thread 12: Id: 15324
      Thread state:Wait, Wait reason: ExecutionDelay
      Base priority: 8, Current Priority: 8, Priority boost enabled: True
      Total processor time: 00:00:00, User processor time: 00:00:00, Priviledged processor time: 00:00:00
      Start address: 0x140721794764368
    Thread 13: Id: 15364
      Thread state:Wait, Wait reason: UserRequest
      Base priority: 8, Current Priority: 9, Priority boost enabled: True
      Total processor time: 00:00:00.2968750, User processor time: 00:00:00.2812500, Priviledged processor time: 00:00:00.0156250
      Start address: 0x140721794764368
    Thread 14: Id: 15372
      Thread state:Wait, Wait reason: UserRequest
      Base priority: 8, Current Priority: 8, Priority boost enabled: True
      Total processor time: 00:00:00.0468750, User processor time: 00:00:00.0468750, Priviledged processor time: 00:00:00
      Start address: 0x140721794764368
    Thread 15: Id: 15388
      Thread state:Wait, Wait reason: UserRequest
      Base priority: 8, Current Priority: 8, Priority boost enabled: True
      Total processor time: 00:00:00, User processor time: 00:00:00, Priviledged processor time: 00:00:00
      Start address: 0x140721794764368
    Thread 16: Id: 15400
      Thread state:Wait, Wait reason: UserRequest
      Base priority: 8, Current Priority: 8, Priority boost enabled: True
      Total processor time: 00:00:00.0312500, User processor time: 00:00:00.0312500, Priviledged processor time: 00:00:00
      Start address: 0x140721794764368
    Thread 17: Id: 15408
      Thread state:Wait, Wait reason: EventPairLow
      Base priority: 8, Current Priority: 9, Priority boost enabled: True
      Total processor time: 00:00:00, User processor time: 00:00:00, Priviledged processor time: 00:00:00
      Start address: 0x140721794764368
    Thread 18: Id: 15416
      Thread state:Wait, Wait reason: EventPairLow
      Base priority: 8, Current Priority: 8, Priority boost enabled: True
      Total processor time: 00:00:00, User processor time: 00:00:00, Priviledged processor time: 00:00:00
      Start address: 0x140721794764368
    Thread 19: Id: 15420
      Thread state:Wait, Wait reason: ExecutionDelay
      Base priority: 8, Current Priority: 8, Priority boost enabled: True
      Total processor time: 00:00:00, User processor time: 00:00:00, Priviledged processor time: 00:00:00
      Start address: 0x140721794764368
    Thread 20: Id: 15428
      Thread state:Wait, Wait reason: EventPairLow
      Base priority: 8, Current Priority: 8, Priority boost enabled: True
      Total processor time: 00:00:00, User processor time: 00:00:00, Priviledged processor time: 00:00:00
      Start address: 0x140721794764368
    Thread 21: Id: 15432
      Thread state:Wait, Wait reason: EventPairLow
      Base priority: 8, Current Priority: 9, Priority boost enabled: True
      Total processor time: 00:00:00, User processor time: 00:00:00, Priviledged processor time: 00:00:00
      Start address: 0x140721794764368
    Thread 22: Id: 15484
      Thread state:Wait, Wait reason: UserRequest
      Base priority: 8, Current Priority: 8, Priority boost enabled: True
      Total processor time: 00:00:00, User processor time: 00:00:00, Priviledged processor time: 00:00:00
      Start address: 0x140721794764368
    Thread 23: Id: 15908
      Thread state:Wait, Wait reason: UserRequest
      Base priority: 8, Current Priority: 8, Priority boost enabled: True
      Total processor time: 00:00:00, User processor time: 00:00:00, Priviledged processor time: 00:00:00
      Start address: 0x140721794764368
    Thread 24: Id: 15912
      Thread state:Wait, Wait reason: UserRequest
      Base priority: 8, Current Priority: 9, Priority boost enabled: True
      Total processor time: 00:00:00, User processor time: 00:00:00, Priviledged processor time: 00:00:00
      Start address: 0x140721794764368
    Thread 25: Id: 15916
      Thread state:Wait, Wait reason: UserRequest
      Base priority: 8, Current Priority: 8, Priority boost enabled: True
      Total processor time: 00:00:00, User processor time: 00:00:00, Priviledged processor time: 00:00:00
      Start address: 0x140721794764368
    
    
    

  • Do you have the User Access Control Pack Activated?  Do you have to log into ICPMS MassHunter?  If so, are you using SDA databases or ECM?

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