hello ousmane_samake 

If PC is under warranty or agreement , please contact your Agilent Contact Center. If PC is out warranty or agreement, you have to handle with your IT department.

Thanks

BEst Regards

Hi, 

i´m sorry that you deal with a blue screen. But a bit more information is necessary.

When does the blue screen appear? Can you trigger it?

Have you done any updates (windows) - if so tr to uninstall them.

Have you made any other soft or hardware modifications?

Best Regards

Chris

Dear 

thank you for your feedback .

please i'm so worring about this challenge .

kindly we met this issue there is around 3 to 4 four months ago and reported the issue on plattform .

so when transfer the data to our LIMS we connect the instrument and did an update at this time.

so we uninstalled it but it's still gave the same issue "blue screen" after around 1 hr .

we don't think so any other software was intentionnaly or manually  setup on PC .

it's very stressful this problem.

If you contact your local Agilent support, they cal arrange a call for you, if the PC is still under warranty. Bluescreen issues are related to drivers and might be caused by any component in your PC, including the network card, GPU or any peripherals such as mouse, keyboard.