Corrupted batch files in ICP MS

My lab has a 8800 triple quad ICP MS running MassHunter 4.5 (version C.01.05 build 583) on the acquisition computer (Windows 7).  When we take batches to our offline data analysis computer running MassHunter 4.5 (version C.01.05 build 588.3) running Windows 10 we get an error that says the binary file is unreadable and we have to reprocess the batch over.  This is getting to be a pretty common occurrence and we're having to spend a lot of time recreating data that has already been created.  Any help would be greatly appreciated!

  • Hello,

     

    I have moved this post to the Atomic Spectroscopy technical area of the Community where it is more likely that someone with ICP-MS MassHunter expertise will see it. 

  • Hi,

     

    This not an common problem I think. My first simple reaction is to upgrade your offline Windows 7 system to the same build of Windows 10.

    Note; Windows 7 isn't support anymore on the end of this month. 

    Or you can do a clean de-install and install of ICP-MS MassHunter on the offline pc. How to preform a clean de-install of Masshunter could be find on the manual on the MassHunter DVD.

     

    Do you come from a Windows 7 setup on the Desktop pc coupled with the ICP-MS?

     

    if the problem stay with the above steps, please contact you local Agilent Support.

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