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This question would be better addressed by your IT department. There is nothing inherent in Agilent CDS software or in the Agilent instrument connection that would prevent you from connecting to your network/internet. This problem that you are having could be caused by anything from the wifi dongle's driver to a DNS issue.
Hi, I don't think it is a problem with the network as we have 3 agilent GCs and 1 shimadzu GC. Only the agilent GCs cannot be connected to the internet. All other equipment have in the lab connect to the internet just fine.
To clarify, you mean that only the PCs connecting to your Agilent GCs cannot connect to the internet, correct?
As I mentioned in my previous reply, there are a lot of factors at play here and there is nothing inherent in Agilent software that would prevent connecting to the internet on a second network adapter. Are you able to connect to the internet using the NIC card that is usually used to connect to the GC? You will most likely need to update the adapter properties to obtain an IPv4 address automatically as opposed to using a static IP address if you want to try this out. If you are able to connect using a known working NIC card then it would narrow the scope of your problem to the new wireless dongle you are attempting to use.
I would again recommend that you contact your IT department as they would have more intimate knowledge of your network and PC.
I am marking this one assumed answered, if its not the case, feel free to post again for further discussion.