Agilent Community
Agilent Community
  • User
  • Site
  • Search the Community
  • User
Chromatography Software Portal
  • Agilent Knowledge Portal
Chromatography Software Portal
Chromatography Software Articles OpenLab ChemStation Not Starting - Basic Troubleshooting
  • Chromatography Software Articles
  • Chromatography Software Videos
  • Chromatography Software Forum
  • More
  • Cancel

Browse the Agilent Knowledge Portal

  • Chromatography
    • Gas Chromatography
    • Liquid Chromatography
  • More
  • Cancel
  • GC/MS
  • More
  • Cancel
  • Spectroscopy
    • Atomic Absorption
    • ICP-OES
  • More
  • Cancel
  • Automated Electrophoresis
  • More
  • Cancel
  • Software and Informatics
    • OpenLab CDS
    • MassHunter
  • More
  • Cancel
  • -Chromatography Data Systems
    • +OpenLab CDS Administration
    • +OpenLab CDS Acquisition
    • +OpenLab CDS Data Analysis
    • -OpenLab CDS Troubleshooting
      • OpenLab ChemStation Not Starting - Basic Troubleshooting
      • OpenLab ChemStation Autostart Macro Failed Error
      • Configuration System Failed to Initialize. ChemStation Will Shutdown Now
      • License Error “The Desired Vendor Daemon is Down”
      • OpenLab CDS Online Signals Partial or Missing Display During Acquisition
      • How to Restart Agilent OpenLab Services in Windows 10
      • How to Export OpenLab System Activity Log and Diagnostics Logs for Troubleshooting
      • General Procedure and Common Issues with Licensing of Agilent OpenLab CDS

OpenLab ChemStation Not Starting - Basic Troubleshooting

Created by Max Schütte Max Schütte over 1 year ago | Last modified by Carlos Vargas Carlos Vargas 5 months ago

This Information Applies To: Agilent OpenLab ChemStation Edition Software - Standalone Workstation


Issue:

Software errors can occur for many reasons such as corrupted files, changes in the data structure (e.g. file or folder names), modified user access rights, or intersoftware issues. If your Agilent OpenLab ChemStation Edition Software does not start due to an error, this guide grants you the first basic steps in troubleshooting the issue.

Note: This article does not apply to client/server systems.


Resolution:

If it is not clear from the error message what causes the issue, these steps may solve numerous issues fast:

  • Follow the article explaining how to restart the Agilent OpenLab Services.
  • Make a safe-copy of and then delete (or completely rename) the following five configuration files, which will be created anew with the next start of the software. The first start after this step may therefore take a bit longer than usual. The files are stored in C\ProgramData\Agilent Technologies\ChemStation\1\, where 1 is the number of your instrument in order of configuration as listed under OpenLab Control Panel > Instruments.
    • CONFIG.REG
    • CONF_OFF.REG
    • ChemStationPerInstrumentSettings.config
    • instrument.config
    • RapidControl.InstrumentConfig.xml
  • Note: In older versions, these files may be found under C\Chem32\1.
  • Delete (or completely rename) the file user.config (in C:\Users\<logged on user>\AppData\Local\Agilent_Technologies\ChemMain.exe_Url_XYZ\2.0.0.0\user.config; XYZ being a seemingly random string of letters and numbers)
  • Reconfigure your instrument via the OpenLab Control Panel. If reconfiguration does not work, delete your old instrument and create an instrument.
    • If you create an instrument, any desktop shortcut for launching ChemStation will have to be created anew as well.
  • Ensure that the ChemStation.ini file is set as an exception in your antivirus software and that the Windows users have full control over it.
    • For revisions until C.01.07, the file is stored in C:\Windows\
    • For revisions starting from C.01.08, the file is stored in C:\ProgramData\Agilent Technologies\Chemstation\

If this article does not resolve your issue, please contact your local Agilent Support representative for further help. Helpful information will be:

  • Which software you are using and which is the revision / version
  • Any error messages the software gives out
  • Attempted steps to solve the issue
  • Possibly System Activity Log and Diagnostic log files

 Tip 
Learn how to effectively operate your OpenLab CDS ChemStation Edition Software: 
https://www.agilent.com/cs/library/usermanuals/Public/CDS_CS-concepts.pdf user manual on Agilent.com
  • OpenLab Chromatography Data System
  • Troubleshooting
  • OpenLab ChemStation
  • Share
  • History
  • More
  • Cancel
Was this helpful?
  • Yes
  • No
Thank you for your feedback!

Agilent Community Feedback

Agilent Community Feedback

×
We are glad this was helpful! We are sorry this was not helpful. If you still need assistance please create a community post or contact support. To help us improve, please provide any additional feedback. For full details of how we will treat your information, please view our privacy policy.
Submit Cancel
Submit Cancel

Contact Agilent Support

 Still Need Assistance?

 Contact Agilent Support >

Related
Recommended for you
Privacy Statement
Terms of Use
Contact Us
Site Help