This Information Applies To: Agilent G7167A/B, G5668A, G7137A, and G4767A Multisamplers Issue The bottom sensing feature in Agilent OpenLab Software is used to detect depths of vials or plates. Material of plates or vials must be able to resist the force of the needle; not all vials are suited...

This Information Applies To: Agilent 1260 Infinity Binary, Quaternary or Isocratic Pumps. Issue: Removal of the pump head from the pump metering drive for maintenance on an Agilent 1260 Infinity Binary, Quaternary or Isocratic Pump Module. Steps to follow Caution : When loosening...

This Information Applies To: Agilent Lab Advisor Software, Agilent Multicolumn Thermostat Issue: Agilent Lab Advisor is a great tool to diagnose the issue of your HPLC. Running the tests that are relevant to your specific issue in the Service & Diagnostics section can help identify the cause of...

This Information Applies To: All Agilent HPLC Autosampler modules Issue: Nonreproducible peak areas between injections, using the same sample and the same experimental conditions. Resolution: The issue may come from different sources, it is recommended to verify all the following ones for...

This Information Applies To: Agilent Autosamplers G1313A, G1329A/B, G4226A, G1367A/B/C/D/E, G7129A/B/C. Issue: If during initialization or during a sequence, the "Metering Home Failed" error occurs, this article will guide through the procedure of identifying the cause. Sometimes, this error may...