Agilent Community
Agilent Community
  • User
  • Site
  • Search the Community
  • User
Automated Electrophoresis Portal
  • Agilent Knowledge Portal
Automated Electrophoresis Portal
Automated Electrophoresis Articles Insert Disk Error in the Agilent Fragment Analyzer Controller Software
  • Automated Electrophoresis Articles
  • Automated Electrophoresis Forum
  • More
  • Cancel

Browse the Agilent Knowledge Portal

  • Chromatography
    • Gas Chromatography
    • Liquid Chromatography
  • More
  • Cancel
  • GC/MS
  • More
  • Cancel
  • Spectroscopy
    • Atomic Absorption
    • ICP-OES
  • More
  • Cancel
  • Automated Electrophoresis
  • More
  • Cancel
  • Software and Informatics
    • OpenLab CDS
    • MassHunter
  • More
  • Cancel
  • -Automated Electrophoresis
    • +Bioanalyzer
    • +Tapestation
    • -Parallel Electrophoresis
      • Failed to Build Pressure Error on a Parallel Capillary Electrophoresis Instrument
      • Run Aborted and Target Z Position Error on Parallel Capillary Instruments
      • Analysis of Single Stranded DNA on the Fragment Analyzer
      • How to do a NaOH Flush on an Agilent Fragment Analyzer
      • Agilent Fragment Analyzer Message: Setup Incorrect - Ladder File does not Exist
      • Agilent Fragment Analyzer or Femto Pulse: Run Aborted, Error Moving Syringe Plunger
      • Agilent Parallel Electrophoresis Capillary Array Disposal
      • Re-ordering the Syringe for Cleaning the Reservoir Vent Valve of the Agilent Fragment Analyzer, Femto Pulse, or ZAG
      • DV200 Analysis of FFPE RNA Samples with the Fragment Analyzer
      • Agilent Capillary Array Installation on Parallel Capillary Electrophoresis Instruments
      • Error 97 When Creating PDF Report in ProSize Data Analysis Software
      • How to Clean the Capillary Array Window on Agilent Parallel Capillary Electrophoresis Instruments
      • Reservoir Vent Valve Cleaning for Parallel Capillary Electrophoresis Instruments
      • Full Power Cycle for Agilent Parallel Capillary Electrophoresis Instruments
      • Agilent Parallel Capillary Electrophoresis Compatible Plasticware
      • How to Use Mineral Oil to Prevent Evaporation on Agilent Parallel Capillary Electrophoresis Systems
      • Running Dye Labeled Samples on Agilent Parallel Capillary Electrophoresis Instruments
      • Insert Disk Error in the Agilent Fragment Analyzer Controller Software
      • BAC Method Missing from the Agilent Femto Pulse Software

Insert Disk Error in the Agilent Fragment Analyzer Controller Software

Created by Shweta.S Shweta.S over 1 year ago | Last modified by Shweta.S Shweta.S 8 months ago

This Information Applies To: 5200/5300/5400 Fragment Analyzer controller software, Femto Pulse controller software, ZAG DNA Analyzer controller software, Oligo Pro II controller software


Issue:

The Agilent Fragment Analyzer, Femto Pulse, ZAG, or Oligo Pro II controller software does not open when the desktop icon is double-clicked. Instead, one of the following errors come up:

  • "Insert the 'Fragment Analyzer' disk and click OK"
  • "The feature you are trying to use is on a network resource that is unavailable". 

These errors indicate that the shortcut is not working, possibly due to the shortcut becoming corrupted.  


Resolution: 

The following instructions are provided for the Fragment Analyzer controller software. The resolution for the Femto Pulse, ZAG, and Oligo Pro II controller software is similar. However, the software .exe file and the folder in which the .exe file is located will be named after the instrument in question.

1. In Windows file explorer, navigate to C:/Agilent Technologies/Fragment Analyzer (Figure 1). Please note, for AATI branded software the path will be C:/AATI/Fragment Analyzer (Figure 2).

 
Figure 1. Agilent Fragment Analyzer controller application path 

 
Figure 2. AATI Fragment Analyzer controller application path 

2. In the preceding directory, you will see Fragment Analyzer program listed as Fragment Analyzer.exe. The file type will say Application. Double click or right-click and select Run as administrator. If the Fragment Analyzer software opens proceed to step 3.

3. Delete the old Fragment Analyzer controller software shortcut from the desktop.

4. Create a shortcut for the Fragment Analyzer application from C:/Agilent Technologies/Fragment Analyzer/Fragment Analyzer.exe by right clicking on the application file, Fragment Analyzer.exe (Figure 3).

 Figure 3. Steps to Create Desktop shortcut for Fragment Analyzer Controller Software  

5. The new shortcut is created in the same location as the Fragment Analyzer.exe file. This shortcut can be drag and dropped onto the desktop.  

6. Double clicking the new shortcut will start the Fragment Analyzer controller software.

 Tip 
Learn how to effectively use your Parallel Capillary Electrophoresis Instrument: 
Fragment Analyzer Manual 
Femto Pulse Manual
ZAG DNA Analyzer Manual
Oligo Pro II Manual  
  • ZAG DNA Analyzer
  • Troubleshooting
  • Femto Pulse
  • Fragment Analyzer Software
  • Femto Pulse Software
  • ZAG DNA Analyzer Controller Software
  • Parallel Electrophoresis
  • Femto Pulse Controller Software
  • Fragment Analyzer
  • Oligo Pro II
  • Oligo Pro II Controller Software
  • Fragment Analyzer Controller Software
  • ZAG DNA Software
  • Oligo Pro II Software
  • Share
  • History
  • More
  • Cancel
Was this helpful?
  • Yes
  • No
Thank you for your feedback!

Agilent Community Feedback

Agilent Community Feedback

×
We are glad this was helpful! We are sorry this was not helpful. If you still need assistance please create a community post or contact support. To help us improve, please provide any additional feedback. For full details of how we will treat your information, please view our privacy policy.
Submit Cancel
Submit Cancel

Contact Agilent Support

 Still Need Assistance?

 Contact Agilent Support >

Related
Recommended for you
Privacy Statement
Terms of Use
Contact Us
Site Help