This Information Applies To: 4200, 4150 and 2200 TapeStation instruments, TapeStation analysis software, TapeStation controller software
Technical support require the instrument log files to troubleshoot hardware issues with the Agilent 4200, 4150 and 2200 TapeStation systems. It is possible to export the logs via the TapeStation controller or analysis software.
Steps to follow
Tip: Log files do not include data files, experimental, or sample information. Collect and compile this information in addition.
|Tip: If possible, in the controller software select the cog icon in the top-right > System Diagnostics > Run Tests and execute the System Verification. Generating the log files after running the system verification will provide Agilent remote support with the latest information.|
In the TapeStation analysis software, the logs can be exported by selecting File > Help > Export Log Files (Figure 1). File explorer will open and you can select the location that a .zip file containing the logs named TapeStation Logs (date and time) will be saved to. This method is the simplest way to export the logs and works for the 4200, 4150 and 2200 TapeStation models.
Figure 1. Exporting the log files from the TapeStation analysis software
4200 and 4150 TapeStation Instruments
When controlling a 4200 or 4150 TapeStation instrument with software version 3.2 or newer, the logs can be exported from the controller software. Click the cog in the top-right corner of the software and select System Diagnostics > Run Tests > Export Log Files. The System Diagnostics context will open. Click Export Log Files (Figure 2). File explorer will open and you can select the location that a .zip file containing the logs will be saved to.
Figure 2. Exporting the log files from the TapeStation controller software
Learn how to effectively operate and maintain your Agilent TapeStation:
For Research Use Only. Not for use in diagnostic procedures.