What Information Should I Provide in a Forum Question?

When you post a question in the forum provide as much System Information as you can and share a Detailed Description of the Issue.

System Information

• Model Number, e.g. G1312B LC binary pump, G3440 7890A GC, G3540A 8890 GC, G1888A headspace sampler. 
• Software Name, e.g. OpenLab CDS, OpenLab ChemStation, MassHunter, and the revision (e.g. OpenLab ChemStation C.01.01, OpenLab CDS Version 2.8, MassHunter qualitative, or quantitative software Version 10). 
• Technique, e.g. ICP-MS, LC, GC/MS, LC/MS single quadrupole, LC/MS time-of-flight.

Please remember that instrument serial numbers are confidential information to your company. Exercise caution when publishing or sharing these numbers to protect your company’s data security.

Issue Description

• Fault Description - Please provide as much detail as possible, detailed information will help minimize potential delays.
  • What was done last, e.g. maintenance, power outage?
  • Did something in the system change - e.g. environment, solvent, or gas supply, new module, PC update, firmware, software?

• Steps already taken-troubleshooting performed - The more detail the more likely we can identify the correct parts/action required.

See examples of how/where to access hardware system, OpenLab CDS, OpenLab ChemStation, and MassHunter Software System Information.

Example of Where System Information is Found on a GC/MS.

Example of How to Find the Version of OpenLab CDS Software.

Go to File > About, in the example screen capture the Version is Version 2.8.

Example of How to Find the Version of OpenLab ChemStation Software.

Go to Help > About, in the example screen capture the Version is LTS 01.11 (239).

Example of How to Find the Version of MassHunter Acquisition Software for GC/MS Systems.