Agilent Seahorse XFp: Unable to set up wireless connection with adapter: Troubleshooting Tips

Document created by courtneynadeau Employee on Oct 15, 2019Last modified by courtneynadeau Employee on Oct 18, 2019
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If these issues are being experienced, this document can be used to help troubleshoot.


Here is a list of the most common causes for this error:

  • Instrument not close enough to wireless access point (<25 feet)
  • Institution using WPA-Enterprise/RADIUS network, which cannot be configured with XFp software
  • Wireless network does not broadcast SSID for security reasons


Try these steps for a possible resolution:

  • Verify that the instrument is close enough to WPA
  • Verify with institution’s IT department that a WPA-Enterprise/RADIUS network is not being used
  • Verify with institution’s IT department whether or not the wireless network broadcasts SSID
  • If the above has been verified and does not remedy the issue, contact Agilent Cell Analysis technical support at:
  • Email contact:
  • Phone Contact:
    • US Contact: 1 800 227 9770 option 3, 8
    • UK Contact: 0 800 096 7632 option 3
    • DE Contact: 0 800 180 66 78 option 3
    • NL Contact: 0 800 022 7243 option 3
    • Other European Countries Contact: 45 3136 9878 option 3


More Troubleshooting Tips: Cell Analysis FAQs and Troubleshooting


Keywords: Wireless Connection Issues, Wireless Adapter Issues, Seahorse, XFp, Troubleshooting