Agilent Seahorse Group Name(s) from Wave Don’t Match Excel: Troubleshooting Tips

Document created by courtneynadeau Employee on Oct 15, 2019Last modified by courtneynadeau Employee on Oct 18, 2019
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If Wave groups to not match group names in Excel Report Generator or Excel file, this document can be used to help troubleshoot.

 

Here is a list of the most common causes for this error:

  • Error naming groups in Wave software: There are groups in the “group list” (in Wave>Group Definitions) that are listed as 1st and 2nd group, but are not assigned on the actual plate map

 

Try these steps for a possible resolution:

  • Delete groups not assigned to plate map, save Wave file, and re-export the Excel file.
  • If deleting these groups does not remedy the issue, contact Agilent Cell Analysis technical support at:
    • Email contact:
    • Phone Contact:
      • US Contact: 1 800 227 9770 option 3, 8
      • UK Contact: 0 800 096 7632 option 3
      • DE Contact: 0 800 180 66 78 option 3
      • NL Contact: 0 800 022 7243 option 3
      • Other European Countries Contact: 45 3136 9878 option 3

 

More Troubleshooting Tips: Cell Analysis FAQs and Troubleshooting

 

Keywords: Groups, Group Naming, Group Naming Error, Grouping Error, Group Matching, Group Matching Error, Seahorse, XFe96, XFe24, XFp, XF24, XF96, Troubleshooting

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