Agilent Seahorse Licensing Issue with Software: Troubleshooting Tips

Document created by courtneynadeau Employee on Oct 15, 2019Last modified by courtneynadeau Employee on Oct 18, 2019
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If the software used with Seahorse XF96, XF24, XFp, XFe24, and XFe96 analyzers displays a licensing error, this document can be used to help troubleshoot.

 

Here is a list of the most common causes for this error:

  • Multiple instrument choices are shown during installation – incorrect type may have been selected
  • Date/time on Windows clock may be incorrect

 

Try these steps for a possible resolution:

  • In Control Panel, right click Wave software and select “Modify.” Follow prompts until reaching instrument selection window and be sure to select the type of instrument(s) that will be used.
  • Ensure that the date/time in Windows clock is correct
  • If modifying the software does not remedy the issue, contact Agilent Cell Analysis technical support at:
    • Email contact:
    • Phone Contact:
      • US Contact: 1 800 227 9770 option 3, 8
      • UK Contact: 0 800 096 7632 option 3
      • DE Contact: 0 800 180 66 78 option 3
      • NL Contact: 0 800 022 7243 option 3
      • Other European Countries Contact: 45 3136 9878 option 3

 

More Troubleshooting Tips: Cell Analysis FAQs and Troubleshooting

 

Keywords: Licensing Error, Licensing, License, Seahorse, XFe96, XFe24, XFp, XF24, XF96, Troubleshooting

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