Agilent Seahorse Error Unloading Cartridge Troubleshooting Tips

Document created by courtneynadeau Employee on Oct 15, 2019Last modified by courtneynadeau Employee on Oct 18, 2019
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If the software used with Seahorse analyzers displays an unload cartridge error or the cartridge does not come out of the analyzer, this document can be used to help troubleshoot.


Here is a list of the most common causes for this error:

  • Software could have crashed/frozen mid-assay, resulting in cartridge not being unloaded
  • Two cartridges could have been loaded at once in rare instances
  • Communication issue between the controller and analyzer
  • Hardware-related issue


Try these steps for a possible resolution:

  • Restart system (both analyzer and controller)
  • If restarting entire system does not send cartridge/cell plate out of analyzer, contact Agilent Cell Analysis technical support at:
    • Email contact:
    • Phone Contact:
      • US Contact: 1 800 227 9770 option 3, 8
      • UK Contact: 0 800 096 7632 option 3
      • DE Contact: 0 800 180 66 78 option 3
      • NL Contact: 0 800 022 7243 option 3
      • Other European Countries Contact: 45 3136 9878 option 3


More Troubleshooting Tips: Cell Analysis FAQs and Troubleshooting


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