Agilent Seahorse Error Message: Door Not Closing Troubleshooting Tips

Document created by courtneynadeau Employee on Oct 15, 2019Last modified by courtneynadeau Employee on Oct 18, 2019
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If the software used with Seahorse analyzers displays a “door close” or “door open” error, this document can be used to help troubleshoot.

 

Here is a list of the most common causes for this error:

  • Object blocking door from closing
  • Door sensor defective/damaged
  • Sensor tape on door defective/damaged

 

Try these steps for a possible resolution:

  • Open door and look inside to see if sensor is present and intact
  • Try restarting entire system
  • If restarting entire system does not remedy the error, contact Agilent Cell Analysis technical support at: 
    • Email contact:
    • Phone Contact:
      • US Contact: 1 800 227 9770 option 3, 8
      • UK Contact: 0 800 096 7632 option 3
      • DE Contact: 0 800 180 66 78 option 3
      • NL Contact: 0 800 022 7243 option 3
      • Other European Countries Contact: 45 3136 9878 option 3

 

More Troubleshooting Tips: Cell Analysis FAQs and Troubleshooting

 

Keywords: Door Not Closing, Door Close Error, Seahorse, XFe96, XFe24, XFp, XF24, XF96, Troubleshooting

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