Agilent Seahorse File Save Error: “File cannot be saved”: Troubleshooting Tips

Document created by courtneynadeau Employee on Oct 15, 2019Last modified by courtneynadeau Employee on Oct 18, 2019
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If the software used with Seahorse analyzers displays this error, this document can be used to help troubleshoot.


Here is a list of the most common causes for this error:

  • Location of save directory has been moved or disconnected
    • If save directory is on a USB, USB port could have been removed
    • If save directory is located somewhere on controller, folder/location could have been moved or deleted
    • If save directory is on a network location, network connection could be unplugged or not working properly
  • Language-related issue: language on controller may have been changed from English to another language


Try these steps for a possible resolution:

  • Verify that the USB is plugged in and that the USB/USB port functions correctly
  • Verify that the save directory has not been moved or deleted
  • Verify that the internet connection is connected/working properly
  • Verify that the language settings on the controller have not been changed from English to another language
  • If all of the above has been verified and problems are still being experienced, contact Agilent Cell Analysis technical support at:
    • Email contact:
    • Phone Contact:
      • US Contact: 1 800 227 9770 option 3, 8
      • UK Contact: 0 800 096 7632 option 3
      • DE Contact: 0 800 180 66 78 option 3
      • NL Contact: 0 800 022 7243 option 3
      • Other European Countries Contact: 45 3136 9878 option 3


More Troubleshooting Tips: Cell Analysis FAQs and Troubleshooting 


Keywords: File cannot be saved, file save error, Seahorse, XFe96, XFe24, XFp, XF24, XF96, Troubleshooting