Seahorse Barcode-Related Error: Troubleshooting Tips

Document created by courtneynadeau Employee on Oct 15, 2019Last modified by courtneynadeau Employee on Oct 18, 2019
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If the barcode reader used inside the Seahorse analyzer generates an error, this document can be used to help troubleshoot.


Here is a list of the most common causes for a barcode-related issue:

  • Barcode is scratched/cracked/smudged
  • Barcode is off-center on cartridge
  • Hardware component could have become damaged
  • Cable could have become loose or disconnected





Try these steps for a possible resolution:

  • Verify that the barcode looks free of scratches/cracks/smudges (see photo above for example of damaged barcode)
  • Verify that the barcode is centered on cartridge (see photo above for example of off-center barcode)
  • If barcode looks undamaged and is centered correctly, contact Agilent Cell Analysis technical support at:
    • Email contact:
    • Phone Contact:
      • US Contact: 1 800 227 9770 option 3, 8
      • UK Contact: 0 800 096 7632 option 3
      • DE Contact: 0 800 180 66 78 option 3
      • NL Contact: 0 800 022 7243 option 3
      • Other European Countries Contact: 45 3136 9878 option 3


More Troubleshooting Tips: Cell Analysis FAQs and Troubleshooting


Keywords: Barcode error, Seahorse, XFe96, XFe24, XFp, XF24, XF96, Troubleshooting