MSD Error: HPMSAXQ0.DLL failed upon launching Openlab - OpenLAB CDS Chemstation

Document created by agilent Employee on Jun 1, 2016
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Situation:

User installed Openlab C.01.05 to run an LCMS system.  Was able to configure the sytem, but when they launched they would see the following error in the initializing instrument phase:

MSD Error 'Installl module, 'C:\Chem32\CORE\HPMSACQ0.DLL',failed.' 

 

The software would then stay frozen at this point after hitting OK on the error message. 

 

Solution:

Installed I/O libraries from Disk 3.

LCMS was able to launch without any errors.

 

 

42157

2015-0827

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