MSD Error: HPMSAXQ0.DLL failed upon launching Openlab - OpenLAB CDS Chemstation

Version 1

    Situation:

    User installed Openlab C.01.05 to run an LCMS system.  Was able to configure the sytem, but when they launched they would see the following error in the initializing instrument phase:

    MSD Error 'Installl module, 'C:\Chem32\CORE\HPMSACQ0.DLL',failed.' 

     

    The software would then stay frozen at this point after hitting OK on the error message. 

     

    Solution:

    Installed I/O libraries from Disk 3.

    LCMS was able to launch without any errors.

     

     

    42157

    2015-0827