To minimize downtime in your laboratory, Agilent provides rapid, cost-effective alternatives to on-site repair. Whether you choose our instrument exchange or our repair center services, we will have your laboratory running again (and systems meeting specifications) quickly. Both options include a single, fixed charge. You choose how to pay: On Demand or Contract
Instrument Exchange Services
For select models, we will exchange your instrument for a refurbished replacement system, shipped to you immediately.
- You will receive a replacement instrument certified to Agilent specifications, with comprehensive exchange documentation to meet your regulatory-compliance needs.
- Agilent pays the shipping charges for the old unit and the new one.
Repair Center Services
Trust Agilent to accurately diagnose, repair, and return your instruments to full functionality quickly. Just send your instrument to one of our regional repair centers.
- Agilent experts will inspect, repair, and calibrate your instrument using genuine Agilent parts and supplies in our ISO 9001-accredited facilities.
- Turnaround time is just three to five business days.
Click here to find out which instruments are eligible for Agilent Instrument Exchange.