The Agilent Value Promise guarantees at least 10 years useable life and 7 years of guaranteed support.* As instruments reach the end-of-guaranteed support period, we uphold our promise with instrument upgrade and replacement programs, as well as flexible service options even past end-of-guaranteed support (EGS).
After End-of-Guaranteed Support
We’re committed to helping you plan a smooth post-EGS transition by providing timely information on future milestones, instrument upgrades, financial solutions and lab service options that maximize your investment. We also provide additional support services to keep you ahead of the curve in managing your instrument throughout its life cycle, including:
- On-Demand support services provide support and service options to customers who want to budget for maintenance of their instrument without the constraints of a service agreement.
- Customer education, including e-seminars for customers who want to learn more about their equipment and buying options.
- Laboratory equipment relocation services to move existing instrumentation.
- Instrument life cycle consulting to assess efficiencies within your current laboratory and to plan for future purchases that fit your needs and budget.