• Overall Equipment Effectiveness Service

    Overall Equipment Effectiveness* (OEE) is a well-known measurement in production environments for capturing overall lab equipment effectiveness and performance. Through Agilent CrossLab’s Laboratory Business Int...
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  • About: Agilent Services

    Get information and help    Agilent.com Support Agilent University Store Request a quote Request support       -------------------------------------------------------------...
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  • Agilent University

    Agilent University offers a complete curriculum of learning solutions to help you realize the full potential of your Agilent lab instrumentation.   Whether you are a lab technician, chemist, or lab manager, we of...
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  • Agilent Certified Pre-Owned Instrument Cash Buyback Program

    Do you have instruments you no longer use? Agilent’s Remarketed Instrument Business is looking for pre-owned instruments. We can help you manage your assets and offer cash in exchange for your unused or spare Ag...
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  • On Demand Instrument Repair

    For maximum flexibility when your system needs a diagnosis or repair, choose Agilent’s On Demand Repair Service, performed by an Agilent engineer visiting your site, to get your system up and running properly. W...
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  • RFID Inventory Management

    Effective laboratory operations and asset management strategies start with understanding the instruments and equipment in your laboratories. Agilent CrossLab’s RFID (radio-frequency identification) Inventory Man...
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  • Applications and Workflow Consulting

    Agilent CrossLab is a global leader in the implementation of application workflow and method development best practices. Our experts strategically partner with you to ensure that your laboratory is operating at maximu...
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  • Relocation Services

    We can move one instrument down the street or your entire lab across the globe – and we do it successfully every day. Whether you’re an R&D facility or a regulated pharmaceutical company, we’ll p...
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  • Technology Life Cycle Management

    Technology Life Cycle Management provides laboratory stakeholders with a strategy for managing the installed base of assets. From initial planning through final disposition, an effective life cycle strategy optimizes ...
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  • Technology Disposition Services

    From –80°C freezers to mass spectrometers and informatics platforms, laboratory stakeholders are looking for new ways to drive maximum scientific and business outcomes from their installed base of laborator...
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  • Service Level Metrics

    Agilent CrossLab constantly improves the quality of our service and support programs by setting service-level objectives and using those objectives to drive performance. By monitoring service-level metrics over time a...
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  • Enterprise Managed Services

    Managed Services, along with RFID Inventory Management, form the day-to-day operational activities in an Enterprise Asset Management program.   In Agilent CrossLab’s Enterprise Asset Management program, yo...
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  • Enterprise Laboratory Assessment

    We bring a broad set of laboratory assessment capabilities to laboratory operations. Our assessments assist laboratory stakeholders in exploring and evaluating their asset management and service-and-support model requ...
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  • Laboratory Capital Acquisition Strategies

    Effective technology life cycle strategies are changing the way lab managers and sourcing professionals acquire laboratory equipment. The convergence of business intelligence with well-defined technology roadmaps enab...
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  • Advisory Services

    For over 60 years and around the world, Agilent CrossLab’s advisory professionals have worked with clients at every level of a laboratory organization. Our scientific advisors work on method development applicat...
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  • Instrument Exchange & Service Center Repair

    To minimize downtime in your laboratory, Agilent provides rapid, cost-effective alternatives to on-site repair. Whether you choose our instrument exchange or our repair center services, we will have your laboratory ru...
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  • Lab Equipment Utilization Reporting

    Agilent CrossLab’s Laboratory Equipment Utilization reporting provides laboratory managers with evidence-based information about laboratory instrument usage. The software tool collects the status of key instrume...
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  • On Demand Preventive Maintenance

    Agilent CrossLab On Demand Preventive Maintenance helps your instrumentation maintain peak performance and reduces unexpected repairs by 35%. Our factory-recommended service ensures reliable operation and accuracy for...
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  • Refurbished Instruments

    Agilent Technologies, the leader in chromatography, now offers Premium Refurbished Instruments with the performance only the original equipment manufacturer can deliver.   Agilent provides from a name you know a...
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  • Transition Services

    The Agilent Value Promise guarantees at least 10 years useable life and 7 years of guaranteed support.* As instruments reach the end-of-guaranteed support period, we uphold our promise with instrument upgrade and repl...
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